Refund policy

Thank You for Shopping with Us!

At Mehrh Stay Cozy, your satisfaction is our top priority. Kindly find below our return policies designed to provide you with a seamless shopping experience.

 

Return & Refund Policy:

1. Return Window:

   You can return items within 4 days of delivery. To initiate a return, submit the return request form within this time frame.

2. Eligibility for Returns:

   To qualify for a return, items must:

   - Be unworn and unwashed

   - Be in their original packaging with all tags attached

  Note: For hygiene reasons, items like Stay Smiling, Stay Wavy, Stay Soft, and Stay Away are non-returnable.

3. Return Process:

   To process a return:

   - Fill out the return form included in your package or available on our website.

   - Pack the item securely in its original packaging.

   - Attach the return label provided and send the package back to us.

4. Refunds:

   Refunds will be issued to the original payment method within 7–14 business days of receiving the returned item.

   - Exchanges are not available. Kindly place a new order for the desired item after returning the original purchase.

   - Refund methods:

     - “Buy Now” Payments: Credited back to the original account.

     - Electronic Payments (e.g., Apple Pay, Visa, Mastercard, Mada): Refunded to the original card or account.

     - Wallet Payments: Credited back to your wallet and valid for two years.

     - Non-refundable items: Items purchased using discount codes and items on sale.

5. Damaged or Incorrect Items:

   - Report any damaged items within 24 hours of delivery, along with supporting photos or videos. Approved claims will be replaced within 6 business days.

   - For incorrect items, return the product for inspection. Once verified, replacements will be dispatched within 6 business days.

6. Lost Orders:

   If an order is lost before delivery, a replacement will be issued within 6 business days.

7. Responsibility for Communication:

   Ensure that all information provided is accurate, as we cannot be held responsible for misdirected returns caused by incorrect details.

8. Customer Support:

   For assistance with your order, returns, or shipping, contact us at merhrhcustomercare@gmail.com. We are here to help!

Additional Information

- Our shipping and return policies may be updated at any time. Kindly check this page periodically for the latest updates.

- Your feedback is important to us as we continue to improve our services.

Thank You for Choosing Mehrh Stay Cozy!

We hope you love your purchase and look forward to serving you again!